{"id":787,"date":"2021-05-14T04:24:35","date_gmt":"2021-05-14T04:24:35","guid":{"rendered":"https:\/\/systemintsol.com\/?p=787"},"modified":"2022-11-21T10:36:07","modified_gmt":"2022-11-21T10:36:07","slug":"how-to-achieve-customer-service-excellence-5-tips","status":"publish","type":"post","link":"http:\/\/systemintsol.com\/?p=787","title":{"rendered":"How to Achieve Customer Service Excellence: 5 Tips That Always Work"},"content":{"rendered":"<div id=\"toc\" style=\"background: #f9f9f9;border: 1px solid #aaa;display: table;margin-bottom: 1em;padding: 1em;width: 350px;\">\n<p class=\"toctitle\" style=\"font-weight: 700;text-align: center;\">Content<\/p>\n<ul class=\"toc_list\">\n<li><a href=\"#toc-0\">Customer service excellence<\/a><\/li>\n<li><a href=\"#toc-1\">All you need to understand about Service Excellence<\/a><\/li>\n<li><a href=\"#toc-2\">When training your team to provide excellent customer service, note these best practices:<\/a><\/li>\n<li><a href=\"#toc-3\">What is customer service?<\/a><\/li>\n<li><a href=\"#toc-4\">Creating a customer-centric culture<\/a><\/li>\n<li><a href=\"#toc-5\">Service<\/a><\/li>\n<li><a href=\"#toc-7\">Examples of customer service<\/a><\/li>\n<\/ul>\n<\/div>\n<p>Also, several companies offer various kinds of services to consumers. When you go beyond the expectations of your customers and offer an industry-leading experience that truly bowls over them \u2013 then such activity is understood as Service Excellence. Essential statistics gathered to help you keep up with the upcoming customer support trends and key takeaways on implementing them. Ask your agents to put themselves in the shoes of the customers when working on queries.<\/p>\n<p><img decoding=\"async\" class='aligncenter' style='display: block;margin-left:auto;margin-right:auto;' src=\"data:image\/jpeg;base64,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\" width=\"302px\" alt=\"customer service excellence meaning\"\/><\/p>\n<p>It provides an excellent introduction and overview of the topic. Customer service and support is very much reactive, responding to customer-defined needs and aiming to fulfil these to the satisfaction of the customer. Both customer service and customer success are important elements of the overall customer experience. Contrary to many other business areas, where you may opt to train staff in complex concepts formally. Customer service excellence is something that you can cultivate by developing a good company culture, setting a vision and resonating the mission of your business to employees. For this reason, it\u2019s highly cost-effective and can grow the motivation of your team.<\/p>\n<h2 id=\"toc-0\">Customer service excellence<\/h2>\n<p>Keep in mind that excellent service isn\u2019t limited to your customer service team. It all starts with your front line \u2014 the staff in your business that will meet and interact with your customers daily. It\u2019s essential to make sure that all employees understand what you expect from them. Incorporating these principles into a strong business, bringing everyone in the company on board <a href=\"https:\/\/globalcloudteam.com\/why-does-customer-service-excellence-important-for-business\/\">Customer Service Excellence<\/a> with these ideas remains an essential component. Since there are fewer opportunities for customers to interact with representatives of the brand, they will remember how they feel after each one even more clearly. Service excellence is an important area where many in the hospitality industry need to investigate and uncover new opportunities for adoption and development.<\/p>\n<div style='border: black dotted 1px;padding: 10px;'>\n<h3>Keep customers with customer service excellence &#8211; Business Victoria<\/h3>\n<p>Keep customers with customer service excellence.<\/p>\n<p>Posted: Mon, 04 Jul 2022 07:00:00 GMT [<a href='https:\/\/news.google.com\/__i\/rss\/rd\/articles\/CBMilwFodHRwczovL2J1c2luZXNzLnZpYy5nb3YuYXUvYnVzaW5lc3MtaW5mb3JtYXRpb24vbWFya2V0aW5nLWFuZC1zYWxlcy9pbmNyZWFzaW5nLXNhbGVzLXRocm91Z2gtbWFya2V0aW5nL2tlZXAtY3VzdG9tZXJzLXdpdGgtY3VzdG9tZXItc2VydmljZS1leGNlbGxlbmNl0gEA?oc=5' rel=\"nofollow\">source<\/a>]<\/p>\n<\/div>\n<p>As a leader, it is you who will have the vision for what excellent customer service really means. It\u2019s vital for you to articulate that vision and how it translates to each part of your business. When customers reach out to you with a problem, endear them with excellent customer service.<\/p>\n<p>It is part of the reason why many businesses send gifts to their customers on their birthdays. It is not possible to do this for everyone, but companies must go off script and serve a personal touch whenever they can. If you want to serve a personalized experience, you\u2019ll need more than just your legacy tools.<\/p>\n<p>It is where you wait for customers to contact your business for an inquiry or support issue. In contrast, proactive service is the modern standard and is crucial to customer service excellence. It involves anticipating your customer\u2019s needs, challenges or enquiries to provide answers before they even ask the question. Simply stated, good customer service is the extent to which a product or service meets the customer\u2019s needs and expectations. By exploring these particular posts, your hospitality business can become well-acquainted with the potential for customer service growth as well as learning how to implement it for the customers.<\/p>\n<h2 id=\"toc-1\">All you need to understand about Service Excellence<\/h2>\n<p>Place considerable importance in training your staff with the ins and outs of all your products and services. With thorough training, they\u2019ll have the knowledge to address customer customers with confidence. The more your employees know about your offerings, the better their service will be. We often hear companies saying that good customer service is very important for them, but in reality, actions do not seem to support that statement. Instead of that many organizations today tend to focus only on choosing faster and easier ways to get fast recognition and easy money. Company managers forget that front-line determines the success of the company.<\/p>\n<p><img decoding=\"async\" class='aligncenter' style='display: block;margin-left:auto;margin-right:auto;' src=\"https:\/\/globalcloudteam.com\/wp-content\/uploads\/2022\/09\/how-to-build-a-successful-team-1.jpg\" width=\"308px\" alt=\"customer service excellence meaning\"\/><\/p>\n<p>For this, you can use basic scoreboards that employees can use for tracking the company\u2018s success in ensuring excellence. In the case of bad service, the customers get agitated and file complaints against the same. However, if you consistently provide excellent service, there are far lesser chances of getting into clashes with the customers.<\/p>\n<p>If a customer must be transferred to another department, the original representative should follow up with the customer to ensure that the problem was solved. Customer service should be a one-stop process for the consumer whenever possible. Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor.<\/p>\n<h2 id=\"toc-2\">When training your team to provide excellent customer service, note these best practices:<\/h2>\n<p>The key to bridging this gap lies in understanding service excellence. Each interaction that customers have with a particular brand or business in the hospitality industry needs to reflect a commitment to customer service and should answer the needs of each client. How else can you deliver customer excellence without fully understanding your customers? Asking for feedback at the right time, in the right way is proactive and mutually beneficial.<\/p>\n<p>Often, it\u2019s up to the support rep to take the initiative to reproduce the trouble at hand before navigating a solution. That means they need to intuit not just what went wrong, but also what action the customer was ultimately after. You should design a service that caters to the client\u2019s expectations and adapts to newer ways of working. The requirements and expectations of consumers are changing at a faster pace. In any service-providing company, there are various stakeholders. All of them observe, evaluate, and analyze them in different ways.<\/p>\n<h2 id=\"toc-3\">What is customer service?<\/h2>\n<p>Firstly, you\u2019ll need an omnichannel tech that lets you manage every channel from a single interface. This will ensure that your customers reach you through their preferred channels. When you truly analyze your customer support, you\u2019ll find multiple loopholes and places where you failed to deliver.<\/p>\n<ul>\n<li>Do you escalate bad feedback to senior managers to respond directly?<\/li>\n<li>By building your customer service strategy around these four main principles, you&#8217;ll create a positive, hassle-free customer experience for everyone who deals with your company.<\/li>\n<li>The best customer service professionals have a deep knowledge of how their companies\u2019 products work.<\/li>\n<li>Even better, look for people who will take the initiative to create guidelines for everyone to use in these situations moving forward.<\/li>\n<li>Secondly, they improved the way we communicate with our customers.<\/li>\n<\/ul>\n<p>The best customer service reps know that they can\u2019t let a heated customer force them to lose their cool. In fact, it is their job to try to be the \u201crock\u201d for customers who think the world is falling apart as a result of their current problems. In these situations, it helps to have a team of people with some mastery of persuasion so they can convince interested prospects that your product is right for them . Even if your company offers support primarily over the phone, writing skills are still important. Not only will they enable your team to craft coherent internal documentation, they signify a person who thinks and communicates clearly.<\/p>\n<h2 id=\"toc-4\">Creating a customer-centric culture<\/h2>\n<p>Overall, customer service is responsible for ensuring buyer satisfaction, increasing the likelihood of repeat business and business success. Customer service is how you deliver a direct one-on-one interaction with customers and your company\u2019s representative. Good customer service is about building a relationship of trust, loyalty and satisfaction beyond this first interaction. Providing adequate trainingis the only way to guarantee excellent customer service. Make sure your employees know how to handle each type of customer.<\/p>\n<p><img decoding=\"async\" class='aligncenter' style='display: block;margin-left:auto;margin-right:auto;' src=\"https:\/\/globalcloudteam.com\/wp-content\/uploads\/2022\/10\/critical-features-ai-93.jpg\" width=\"308px\" alt=\"customer service excellence meaning\"\/><\/p>\n<p>Supporting everyone who is delivering service to customers, to be able to positively handle any request, will be an  important part of your customer service strategy, whether you are a  small or large organisation. You should always speak well of your co-workers, departments, and of course, your business as a whole. Not only does it fill the customer with confidence in your brand and service, but it also assures them that they\u2019re receiving the best.<\/p>\n<h2 id=\"toc-5\">Service<\/h2>\n<p>Yet, growing customer expectations is not the only pressure hotel companies face. Anticipate customer\u2019s needs \u2013 Sometimes customers aren\u2019t sure what they need. That is when you need to recognize their needs and direct them accordingly. For example, you can give them a rare discount or offer a special price for that item that has been sitting in their cart for a while.<\/p>\n<h2 id=\"toc-6\">Learning &#038; Growth<\/h2>\n<p>Finalists demonstrate how they or their organization maintain predictability and consistency in their customer service delivery processes. The Customer Service Institute of America recently awarded several companies and individuals with the 2017 ISEA These awards are not easy to come by, since the nomination and eligibility process is rigorous. We compare the company\u2019s <a href=\"https:\/\/globalcloudteam.com\/\">https:\/\/globalcloudteam.com\/<\/a> or individual\u2019s service to the service criteria as outlined in the International Customer Service Standard . The ICSS is based on a balanced scorecard methodology and evaluate service, finance, operations and employee development. These 4 areas are reviewed, with specific criteria for each, for both organizations and individuals that move forward as ISEA finalists.<\/p>\n<p>Ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers. Customer support experience is a vital cog for businesses of the 21st century. So much so that companies with bad customer service receive a lot of bad press.<\/p>\n<p>Equip your people to deliver outstanding customer experiences, even in challenging situations with our Customer Services training and toolkits. &#038; Clark\u2019s bookService Operations Management,service excellence isn\u2019t about exceeding customers\u2019 expectations. Instead, it focuses primarily on \u201cdelivering what is promised and dealing well with any problems and queries that arise\u201d. Periodically assess the customer service experience you are providing to ensure that it&#8217;s an asset to the company.<\/p>\n<p>Introduced in 1991, it was replaced in 2008 by Customer Service Excellence standard, with the last issued Charter Marks expiring in 2011. The Charter Mark was one of the consequences of a political initiative, the Citizen&#8217;s Charter, by Prime Minister John Major in 1991, to improve customer service and performance in the public sector. Incorporating a culture of service excellence in your organization is a journey, a continuous process, and not the final destination. Indeed, there is no alternate way or convenient solution for this. Service excellence is a wonderful quality by which the service provider can achieve fame, success, and financial profits. There are some qualities and abilities that one needs to master to be served excellent.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Content Customer service excellence All you need to understand about Service Excellence When training your team to provide excellent customer service, note these best practices: What is customer service? Creating a customer-centric culture Service Examples of customer service Also, several companies offer various kinds of services to consumers. When you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-787","post","type-post","status-publish","format-standard","hentry","category-software-development-4"],"_links":{"self":[{"href":"http:\/\/systemintsol.com\/index.php?rest_route=\/wp\/v2\/posts\/787","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/systemintsol.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/systemintsol.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/systemintsol.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/systemintsol.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=787"}],"version-history":[{"count":1,"href":"http:\/\/systemintsol.com\/index.php?rest_route=\/wp\/v2\/posts\/787\/revisions"}],"predecessor-version":[{"id":788,"href":"http:\/\/systemintsol.com\/index.php?rest_route=\/wp\/v2\/posts\/787\/revisions\/788"}],"wp:attachment":[{"href":"http:\/\/systemintsol.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=787"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/systemintsol.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=787"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/systemintsol.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=787"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}